Shipping & Returns

Delivery: Once your order has been confirmed and we have received payment for the goods, your order will be dispatched. If your order is confirmed and paid for before 2.00pm Monday to Thursday then under normal conditions you will receive it by next day delivery. Orders placed before 2.00pm on a Friday are normally delivered the following Monday.

Please Note: Cheques can take up to 5 days to clear.
We cannot guarantee delivery for a certain day or time but you can normally expect delivery within 24 hours anytime between the hours of 8.00am and 7.30pm.
Parcels up to 2 Kilograms are sent via 1st Class Post. Parcels over 2 Kilograms and those of higher value are sent via overnight courier, for which a signature is required on receipt. If any items are out of stock, we will inform you of expected delivery date or refund any payment be it for part or whole order.

If You Are Not at Home: Please note that couriers require that someone is present to sign for all packages. If nobody is available to sign for the delivery, the courier will leave an attempted delivery notice. They will attempt delivery on the following day and again on the 3rd day. After that point the parcel will be returned to us at the customers expense.

Please Note: We are committed to providing you with top quality replacement service parts at competitive prices. All prices include VAT at the current rate where applicable. We reserve the right to occasionally substitute one brand for another in the interests of maintaining our commitment to a swift delivery. When this does happen, the replacement item will be of the same or of higher quality.

Returns: No goods may be returned for credit or adjustment without our prior authorisation.
You must contact us first via our "Contact Us" Page and request a returns authorisation number and returns address.
Failure to return with the correct authorisation number or if you return to an unauthorised address, we shall not be able to process your returned goods. Full credit or replacement, at our discretion, will be allowed in cases where the goods are returned because of obviously faulty workmanship or an error on the part of our organisation. All claims must be made in writing.

Cancelled Orders: If you cancel an order then you must return the goods at your expense. If you fail to return the goods or you return them at our expense, then we will charge you the direct cost of the return even if you have been refunded. These cancellation rights end seven days after the day you received the goods.
Always ensure returned goods are posted by at least Royal Mail "reordered delivery" and record POD. We will not be held liable for goods lost in transit.
We make every effort to ship the correct parts to our customers. We double check each order when it is entered into our computer by comparing that model/Part number and the description you have given us against the description for that model/part number in the system. If you have any questions, please contact us via our email form on the contact us page.

Title of goods shall not pass to the buyer until paid for in full.